EMEA

Allied Telesis Product Warranties

Allied Telesis offers protection for your purchase with a variety of new product warranties.

Comprehensive product support and maintenance is offered via the Net.Cover service contract program.

Note: Allied Telesis has changed its Product warranty for Product purchased after 1st April 2009.

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Register Your Product

Please check your product documentation to see which Allied Telesis warranty applies to your purchase, and register for your warranty today.

• Register for your warranty

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Net.Cover

At Allied Telesis we realise many of our customers want to take additional precautions to safeguard the integrity of networked data, ensure network up time, maximise end-user productivity while protecting their original investment well into the future. Net.Cover is a flexible set of services and support programs that can be tailored to meet the needs of a wide range of customers. These Service Programs provide comprehensive coverage for your purchase, including advanced hardware replacement and access to free telephone support.

Advantages

• 8 x 5 Phone Support
• Priority Queuing and Escalation
• Same Day Shipment of Replacement Product*
• Software Updates
• Online Solutions – Allied Telesis Self Help Service Centre
• Configuration Assessment
• No Out of Warranty Expenses

* Does not guarantee NBD replacement

For further information regarding Net.Cover, or to obtain a quote email netcover_europe@alliedtelesis.com.

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Allied Telesis Warranty Offering: EMEA

Allied Telesis, Inc. warrants solely to the end user purchaser ("Purchaser") that the Allied Telesishardware product(s) ("Product") purchased from Allied Telesis, Inc. or its authorized distributors will be free from defects in materials and workmanship for a period of up to five (5) years for Products¹ from the date the Purchaser buys such Product.

 

Terms and Conditions

• The warranty period begins on the date of delivery of the equipment to the end user purchaser (“Purchaser”).
• Allied Telesis, Inc. warrants Allied Telesis, Inc. hardware products against defect in materials and workmanship. Allied Telesis, Inc. warrants that Allied Telesis, Inc. hardware products conform to their specifications.
• Allied Telesis, Inc. does not warrant that the operation of Allied Telesis, Inc. hardware products operation shall be uninterrupted or error free.
• Allied Telesis, Inc. warranties do not apply to defects resulting from (a) improper use (b) inadequate maintenance (c) customer or third party supplied interfacing equipment, software or supplies, (d) unauthorised modifications (e) improper user or operation outside the specifications of the product (f) neglect, abuse, accident, loss or damage in transit (g) improper installation or site preparation (h) unauthorised maintenance or repair.
• Allied Telesis, Inc. may repair or replace Allied Telesis, Inc, hardware products with either new products, repaired, or refurbished products, or Allied Telesis, Inc products with a similar or nearest equivalent specification when the original product has been discontinued.
• Allied Telesis, Inc. shall warrant to the initial end user purchaser (“Purchaser”), a repaired or replacement hardware product for 90 days, or the remainder of the warranty period of the original product, whichever is longer.
• In the event that the end user purchaser (“Purchaser”) has a product that has been deemed by Allied Telesis, Inc. (or its approved agent) to be at fault, Allied Telesis, Inc. shall make all endeavours to attempt to repair said product, or a replacement product, and dispatch the repaired or replacement product, to the Customer within a reasonable timescale.
• All products shipped back to Allied Telesis, Inc, or its Authorised Repair Agent, shall be pre-arranged with Allied Telesis, Inc, and shall be clearly marked with a RMA (Return Materials Authorisation) Number, given to the customer by Allied Telesis, Inc.
• Products returned to Allied Telesis, Inc, or its Authorized Repair Agent which are a) not clearly marked with an RMA number, b) not the product authorized to be return under said RMA number, or c) product returned that has not been issued with an RMA number, shall remain the property of the customer. Allied Telesis will attempt to contact the customer regarding their products, which will then be either a) returned to the customer at their expense, or b) disposed of after 60days if the customer is not willing to arrange collection for the return shipment and handling costs of the goods, or if the customer cannot be contacted.
• Allied Telesis, Inc. warranties are applicable to the initial end user purchaser (“Purchaser”). If products are transferred to another Customer, the products shall be deemed to have a 2 year warranty period from the time of the initial Customer purchase.
• Allied Telesis, Inc. 5 year warranties shall be deemed to be effective, if, and only if, the customer registers the product with Allied Telesis within 30 days (the Registration Period) of purchasing the product. Registration shall take place via the website (www.alliedtelesis.com). Allied Telesis, Inc shall warrant non-registered products for a period of two (2) years only.
• Allied Telesis only warrants up to five (5) year the hardware on new products sales only. Sale of Ex-demonstration product, or refurbished product shall carry a 2 (two) year warranty.
• Allied Telesis shall not be held responsible for any loss incurred by the Customer, or Installer due to a hardware failure of an Allied Telesis product, nor due to any delay or late delivery of a replacement product.
• The terms and conditions of this warranty program no way affects your statutory rights

Notes

1. iMAP and iMG products ship with a maximum 2 (two) years warranty, unless extended warranties are purchased. For products eligible for 5 year warranty period click HERE
2. Products resold by Allied Telesis, under their own brand label, are subject to the warranty conditions of the original manufacturer.

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Warranty Prior to 1 April 2009

2 Year Warranty

Allied Telesis International SA warrants solely to the end user purchaser (“Purchaser”) that the Allied Telesis hardware product(s) (“Product”) purchased from Allied Telesis or its Authorized Distributors will be free from defects in materials and workmanship for a period of (a) twenty four (24) months for Products designed to operate with a power supply from the date the Purchaser Product Warranty Statement buys such Product and (b) sixty (60) months for Products not requiring a power supply from the date the Purchaser buys such Product.

5 Year Warranty

Allied Telesis, Inc. warrants solely to the end user purchaser ("Purchaser") that the Allied Telesis hardware product(s) ("Product") purchased from Allied Telesis or its authorized distributors will be free from defects in materials and workmanship for a period of sixty (60) months from the date the Purchaser buys such Product.

Lifetime Warranty (24 Months Fan & PSU)

Allied Telesis International SA warrants solely to the end user purchaser (“Purchaser”) that the Allied Telesis hardware product(s) (“Product”) purchased from Allied Telesis or its Authorized Distributors will be warranted free from defects in materials and workmanship for the lifetime of the Product. Lifetime of the Product means the longer period of either (a) two (2) years from the date Allied Telesis ceases listing the Product on its then-current price list or (b) five (5) years from the date the Purchaser buys such Product; provided, however, that the fan and power supply components thereof will be warranted only for a period of twenty four (24) months from the date the Purchaser buys such Product.

Lifetime Warranty (5 Years Fan & PSU)

Allied Telesis International SA warrants solely to the end user purchaser (“Purchaser”) that the Allied Telesis hardware product(s) (“Product”) purchased from Allied Telesis or its Authorized Distributors will be warranted free from defects in materials and workmanship for the lifetime of the Product. Lifetime of the Product means the longer period of either (a) two (2) years from the date Allied Telesis ceases listing the Product on its then-current price list or (b) five (5) years from the date the Purchaser buys such Product; provided, however, that the fan and power supply components thereof will be warranted only for a period of five (5) years from the date the Purchaser buys such Product.

Lifetime Warranty

Allied Telesis, Inc. warrants solely to the end user purchaser ("Purchaser") that the Allied Telesis hardware product(s) ("Product") purchased from Allied Telesis or its authorized distributors will be warranted free from defects in materials and workmanship for the lifetime of the Product. Lifetime of the Product means the longer period of either (a) two (2) years from the date Allied Telesis ceases listing the Product on its then-current price list or (b) up to a maximum of 10 years from the date of purchase and the Purchaser retains ownership of the Product over that time period.